Working with accessibility is an ongoing process concerning all parts of the activities in an organization: operation, information and the premises.
Handisam has produced guidelines on accessibility:
Guidelines for accessibility - Break the Barriers - Word (450 Kb)Guidelines for accessibility - Break the Barriers - Pdf (353 Kb)
Handisam has produced an introduction to the guidelines:
An introduction to the guidelines - Word (112 Kb)
An introduction to the guidelines - Pdf (2 Mb)